The Municipality of Copenhagen
The Municipality of Copenhagen
The Municipality of Copenhagen has implemented a new, modern public meeting portal that digitalises and facilitates the municipal public meeting process.
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The Municipality of Copenhagen is the most populous municipality in Denmark and the host of hundreds of public meetings each year. This includes large and small local as well as national and individual public meetings with an extraordinarily high level of interest at a national level.
At the end of 2024, the former public meeting portal reached its end-of-life, resulting in a lack of support and security updates.
The government wanted to switch to a modern, purpose-built public meeting portal. The new solution was intended to facilitate and digitalise the municipal public meeting process even better than before by supporting the citizens’ needs and the relevant handling of cases.
The solution was a new public meeting portal called Bliv Hørt 2.0 and this portal supports all aspects of the process.
The public meeting portal is a further development of the OS2agora product platform, which was originally developed for the municipality of Ballerup, but featuring adaptations for the Municipality of Copenhagen.
A login function has been created through the use of MitID and MitID Erhverv in order to provide the citizens with a self-service option, allowing them to follow the development of the meetings that they are interested in. For the caseworkers, the portal supports all meetings such as internal, external, closed and open meetings, and it can be used for everything from large public meetings that gather a lot of attention to local meetings, based on established templates.
The solution simplifies and standardises the process related to public meetings by offering administrative management of meeting templates, integration with shared public infrastructures as well as automation of documentation and records management.
Security is handled across the municipality's administrations through, among other things, role-based access management via Single-Sign-On (SSO), which is linked to the municipality's general access system.
The Municipality of Copenhagen has 650,000 inhabitants, covers an area of 86.4 km² and is the largest municipality in Denmark. The municipality employs more than 45,000 people who provide services to citizens. The goal is to maintain and develop Copenhagen as one of the world's best cities to live in and create increased growth through knowledge, innovation and employment.
The previous meeting portal had reached its end-of-life, resulting in a lack of support and security updates.
In addition, the previous meeting portal had been created as a CMS project without any connection to the handling of each individual meeting, and it was mainly stored as text information.
A lack of a user login function and data content management made the process inefficient and dependent on manual work.
The possibilities for carrying out various types of meetings and processes were limited.
The new public meeting portal has been created specifically for the public meeting process and the associated handling of cases, including documentation, records management, public infrastructure, service platform, etc.
It supports all types of meetings such as internal, external, closed and open meetings, and it can be used for everything from large-scale public meetings to local meetings.
It involves automation of parts of the process behind the handling of cases, documentation and records management for EDRMS.
Setting up the application in Azure Cloud makes it easy to adjust it to different types of needs and infrastructures in the future.
A modern public meeting portal featuring all functions, adapted to the municipal public meeting process for both caseworkers, companies and citizens.
Moving to the cloud means easy scaling of the portal to accommodate meetings that attract a lot of attention, require vast amounts of documentation and involve a lot of responses.
The citizen login and self-service functions make it easier for people to follow meeting developments, at the same time ensuring better meeting data in terms of logins, addresses, etc.
Automating the meeting process and standardising the handling of cases will lead to reduced time consumption and better quality.