Enterprise AI

AIPEX

The platform that runs your advanced AI flows

10x

100+

30+

2024

AI Platform for Enterprise Excellence

AIPEX is a complete Enterprise AI stack deployed on your infrastructure. It integrates seamlessly with your systems. Engineered with maximum focus on security, governance and cost optimization.

Employee Portal

Modern UI for employees to interact with any AI agent or service fully customized with your enterprise branding.

Admin Portal

Control metrics, security, agent configuration, test pipelines, view audit trail and much more.

Pre-filtering

Ensure internal guidelines are adhered to by pre-filtering content shared with any agent.

Masking

Automatically masks sensitive data before sending to external services.

Audit trail

Enable audit-trail with full agent and sub-agent transparency.

Quotas

Keep usage in check with per user and per agent quotas.

Metrics

See statistics for all your AI workflows.

RAG

Vector database and easy way to leverage curated knowledge.

MCP

MCP hub for easy access to systems and services with full security and audit trail.

Pro-code

Leverage the most advanced tools available.

Test Pipelines

Ensure quality by AI, code, user feedback or statistical samples.

MCP Pass-through

Expose selected services to third party or as a ChatGPT app.

Accelerators

To accelerate the deployment of advanced AI workflows we have several accelerators available, many which are already deployed with clients.

Customers

AI Agents for end customers

Customer facing agents shown with your brand and styling on selected channels. Integrates with i.e. email and internal systems.
Your end customers can make changes to their subscription, get information about usage and account details, and receive guidance on products, 24x7x365.

AIPEX offers features such as:

AI Self-service – Improve the customer service experience and give customers the ability to manage more aspects of their account outside of regular opening hours.

AI Voice – Talk to AIPEX and experience speech-to-text in your AI solution.

Mailflow – Automate the handling of email inquiries with chat integration for mail threads.

Upselling chatbot – Your customer service chatbot can upsell after resolving satisfied customer's requests.

Support

Access for customer service to internal AI agents.

Customer service agents will experience significant time savings with AI agents that are tailored for your processes, automates several tasks and lets your agents focus even more on customers instead of IT systems.

AIPEX offers features such as:

Call Summary – Customer calls are transcribed, summarized, and categorized. This saves time for customer service agents and provides your department with consistent material that can easily be included in reports.

Data Lookup – AI-powered search in technical databases and manuals. Easily navigate large volumes of technical material with AI-driven database search. Quickly find the spare parts you need by providing AIPEX with the serial number of the device you need to service.

Tone of Voice – Write texts that match your brand’s tone of voice. The ToV agent, Tove, comes into play in everything from customer communications and social media posts to press releases and annual reports.

Transcribe – Transcribe and analyze real-world conversations.

Business

Empower employees with access advanced AI flows

Integrates with your data sources and systems across multiple platforms to provide robust AI flows.

AIPEX offers features such as:

Business Review Reports – Quickly gather all the materials you need for your report. Save time searching through existing documentation when preparing your business review reports. The AI knows and finds relevant materials that already exist, giving you more time to focus on your core tasks.

Calendar – Calendar coordination across business groups within defined project processes. The AI understands which roles need to participate in your different meeting types and automatically finds available times for events such as quarterly meetings or status updates.

Data Coworker – Discover conclusions in your data and make decisions based on past performance. This feature highlights trends and can answer questions about your data. For example, you can see how your marketing campaigns perform in comparison and easily view which data sources the answers are based on.

Office 365 – Integrates with Office 365 platform and AI services for enhanced workflows. Combine internal and cloud data in a safe way, adhering to your process definitions and templates.

Getting started

AIPEX is a completely containerized solution and is easy to roll out in your infrastructure. Most clients follow this path:

Step 1: Initial deployment
This gives you a branded employee portal and easy secure access to any LLM with metrics, quotas and much more.

Step 2: Knowledge database
With RAG we take a curated approach to ensure easy access to high value content in a seamless way, automatically updated. Focusing on context engineering your AI agents can now leverage the best information you have.

Step 3: Integration
With MCP we enable AI agents and agent networks to leverage your other systems. Any action can be safeguarded by explicit user approval and configurable compliance texts.

If you want to know more, don't hesitate to reach out

Mikael Nordgren

Partner

mn@novataris.com +45 53 64 14 44